Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, we offer the following return options:
If the product is unopened and unused, we will offer a full refund if returned within 30 days. Refunds may take 5-10 business days to reach your bank account.
If you have used the product and are unsatisfied with it, we offer the option to exchange the product for free. Return the undesired product within 14 days along with the reason for its return, and we will send you a replacement.
If you have any other concerns, please contact our team at acceleratelashing@gmail.com
Are any purchases final sale?
All products are available for return unless marked otherwise.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email confirmation along with a tracking number. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Our Flash Precision Pro Forceps and boxes are manufactured in China, but go through rigorous quality verification in the U.S. before being shipped to you. If you have further questions about manufacturing, please reach out to our team at acceleratelashing@gmail.com
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
If you have any other questions or concerns, please reach out using the form below:
We will respond to you as soon as possible, but please allow us 2-3 business days. We appreciate your feedback.